Refund and Returns Policy

GENERAL:

By plac­ing an order elec­tron­i­cal­ly via the web­site you are using, you are deemed to have accept­ed the pre-con­trac­tu­al infor­ma­tion form and the dis­tance sell­ing agree­ment pro­vid­ed to you.

Pur­chasers are sub­ject to the pro­vi­sions of Law No. 6502 on the Pro­tec­tion of Con­sumers and the Dis­tance Con­tracts Reg­u­la­tion (RG: 27.11.2014/29188) and oth­er applic­a­ble laws regard­ing the sale and deliv­ery of the prod­ucts they pur­chase.

Ship­ping costs for prod­uct deliv­ery shall be paid by the pur­chasers.

Each pur­chased prod­uct will be deliv­ered to the per­son and/or orga­ni­za­tion at the address indi­cat­ed by the buy­er with­in a legal peri­od not exceed­ing 30 days. If the prod­uct is not deliv­ered with­in this peri­od, buy­ers may ter­mi­nate the con­tract.

The pur­chased prod­uct must be deliv­ered com­plete and in accor­dance with the spec­i­fi­ca­tions indi­cat­ed in the order, along with any war­ran­ty cer­tifi­cates, user man­u­als, and oth­er rel­e­vant doc­u­ments.

If it becomes impos­si­ble to sell the pur­chased prod­uct, the sell­er must noti­fy the buy­er in writ­ing with­in 3 days of learn­ing of this sit­u­a­tion. The total amount must also be refund­ed to the Buy­er with­in 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buy­er does not pay for the pur­chased prod­uct or can­cels the pay­ment in the bank records, the sell­er’s oblig­a­tion to deliv­er the prod­uct ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the prod­uct has been deliv­ered, it is deter­mined that the cred­it card used by the Buy­er for pay­ment has been fraud­u­lent­ly used by unau­tho­rized per­sons and the price of the prod­uct sold is not paid to the Sell­er by the rel­e­vant bank or finan­cial insti­tu­tion, the Buy­er must return the prod­uct sub­ject to the con­tract to the Sell­er with­in 3 days, with the ship­ping costs borne by the Sell­er.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

If unfore­see­able cir­cum­stances arise that pre­vent the Sell­er from deliv­er­ing the prod­uct on time, the Buy­er will be noti­fied. The Buy­er may request can­cel­la­tion of the order, replace­ment with a sim­i­lar prod­uct, or post­pone­ment of deliv­ery until the obsta­cle is removed. If the Buy­er can­cels the order, the pay­ment will be refund­ed in cash with­in 14 days of can­cel­la­tion if the pay­ment was made in cash. If the Buy­er made the pay­ment by cred­it card and can­cels the order, the prod­uct price will be refund­ed to the bank with­in 14 days of can­cel­la­tion, but it may take 2–3 weeks for the bank to trans­fer the amount to the Buy­er’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

The buy­er shall inspect the goods/services sub­ject to the con­tract before accept­ing deliv­ery; they shall not accept deliv­ery of dam­aged or defec­tive goods/services, such as those that are dent­ed, bro­ken, or have torn pack­ag­ing, from the ship­ping com­pa­ny. The goods/services received shall be deemed undam­aged and intact. The BUYER must care­ful­ly pro­tect the goods/services after deliv­ery. If the right of with­draw­al is to be exer­cised, the goods/services must not be used. The invoice must also be returned with the prod­uct.

RIGHT OF WITHDRAWAL:

The BUYER may exer­cise their right of with­draw­al from the con­tract by reject­ing the goods with­out assum­ing any legal or crim­i­nal lia­bil­i­ty and with­out giv­ing any rea­son, pro­vid­ed that they noti­fy the SELLER with­in 14 (four­teen) days from the date of deliv­ery of the pur­chased prod­uct to them­selves or to the person/institution at the address indi­cat­ed, using the con­tact details below.

SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:CENA NATURAL GIDA TİCARET A.Ş
ADDRESS: KARAÖZ MAH. AYKIRI (E)- CAD. 67 AKSU/ ANTALYA

EMAIL: info@taurusmountainsfarm.com
TEL:+90 532 236 78 03
FAX: -

WITHDRAWAL PERIOD:

If the pur­chased item is a ser­vice, this 14-day peri­od begins on the date the con­tract is signed. The right of with­draw­al can­not be exer­cised in ser­vice con­tracts where the per­for­mance of the ser­vice has begun with the con­sumer’s con­sent before the with­draw­al peri­od expires.

The costs aris­ing from the exer­cise of the right of with­draw­al shall be borne by the SELLER.

To exer­cise the right of with­draw­al, the BUYER must noti­fy the SELLER in writ­ing by reg­is­tered mail, fax, or email with­in 14 (four­teen) days, and the prod­uct must not have been used in accor­dance with the pro­vi­sions of “Prod­ucts for Which the Right of With­draw­al Can­not Be Exer­cised” set forth in this con­tract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice for the prod­uct deliv­ered to a third par­ty or the BUYER (if the invoice for the prod­uct to be returned is cor­po­rate, it must be sent togeth­er with the return invoice issued by the com­pa­ny when return­ing the prod­uct. Returns for orders with invoic­es issued in the name of com­pa­nies can­not be com­plet­ed unless a RETURN INVOICE is issued).

The return form, the box of the prod­ucts to be returned, the pack­ag­ing, and any stan­dard acces­sories must be deliv­ered com­plete and undam­aged.

RETURN POLICY:

The SELLER is oblig­at­ed to refund the total amount and any doc­u­ments that place the BUYER under debt to the BUYER with­in 10 days of receiv­ing the notice of with­draw­al and to accept the return of the goods with­in 20 days.

If the val­ue of the goods decreas­es due to a fault attrib­ut­able to the BUYER or if the return becomes impos­si­ble, the BUYER is oblig­ed to com­pen­sate the SELLER for the dam­ages in pro­por­tion to the fault. How­ev­er, the BUYER is not respon­si­ble for changes and dete­ri­o­ra­tion aris­ing from the prop­er use of the goods or prod­ucts with­in the with­draw­al peri­od.

If the use of the right of with­draw­al caus­es the amount of the cam­paign orga­nized by the SELLER to fall below the lim­it, the dis­count amount ben­e­fit­ed from with­in the scope of the cam­paign shall be can­celed.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Under­wear, swimwear bot­toms, make­up prod­ucts, sin­gle-use prod­ucts, goods that are like­ly to dete­ri­o­rate quick­ly or have an expired expi­ra­tion date, which are pre­pared at the request of the BUYER or in accor­dance with their spe­cif­ic per­son­al needs and are not suit­able for return. Prod­ucts that are not suit­able for return for health and hygiene rea­sons once the pack­ag­ing has been opened by the BUYER after deliv­ery, prod­ucts that have been mixed with oth­er prod­ucts after deliv­ery and can­not be sep­a­rat­ed due to their nature, Goods relat­ed to peri­od­i­cals such as news­pa­pers and mag­a­zines, except those pro­vid­ed under a sub­scrip­tion agree­ment, Ser­vices per­formed imme­di­ate­ly in an elec­tron­ic envi­ron­ment or intan­gi­ble goods deliv­ered imme­di­ate­ly to the con­sumer, as well as sound or image record­ings, books, dig­i­tal con­tent, soft­ware pro­grams, data record­ing and stor­age devices, com­put­er con­sum­ables, can­not be returned if their pack­ag­ing has been opened by the BUYER, in accor­dance with the Reg­u­la­tion. Fur­ther­more, it is not pos­si­ble to exer­cise the right of with­draw­al for ser­vices whose per­for­mance has begun with the con­sumer’s con­sent before the with­draw­al peri­od expires, in accor­dance with the Reg­u­la­tion.

Cos­met­ics and per­son­al care prod­ucts, under­wear, swimwear, books, copy­able soft­ware and pro­grams, DVDs, VCDs, CDs, and cas­settes, as well as sta­tionery sup­plies (ton­er, car­tridges, rib­bons, etc.) can only be returned if their pack­ag­ing is unopened, unused, undam­aged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on pay­ment made by cred­it card, they accept, declare, and under­take to pay inter­est with­in the frame­work of the cred­it card agree­ment between them and the card­hold­er bank and to be liable to the bank. In this case, the rel­e­vant bank may take legal action; it may claim the result­ing expens­es and attor­ney’s fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER agrees to pay the dam­age and loss incurred by the SELLER due to the delayed per­for­mance of the debt.

PAYMENT AND DELIVERY

You can make a pay­ment via Bank Trans­fer or EFT (Elec­tron­ic Funds Trans­fer) to any of our accounts (TL) at .….….…, .….…., bank.

You can use your cred­it cards on our web­site to take advan­tage of online sin­gle pay­ment or online install­ment options for all types of cred­it cards. For online pay­ments, the amount will be deduct­ed from your cred­it card at the end of your order.